These Terms & Conditions explain the current rules for using the SHIVAY CLOUD KITCHEN website, placing food orders, using tiffin subscriptions and interacting with our delivery and payment flows.
Last updated: 14 September 2026
TERMS SUMMARY
Key Terms at a Glance
Food orders and tiffin subscriptions are subject to current availability, service area and the information shown at checkout.
Normal food orders currently use a ₹30 delivery charge within the active service city. Monthly full tiffin delivery is free.
Tiffin skip, pause, renewal and payment rules apply exactly as shown in the subscription flow and subscription policy.
Where a price or policy has not been finalized, SHIVAY does not show or promise an invented value.
01 · WEBSITE USE
Using the SHIVAY Website
By using the website, you agree to provide accurate information when placing an order, creating an account or subscribing to a tiffin plan.
Use accurate customer name, mobile number, delivery address and other required details.
Do not misuse account, order, payment or subscription features.
Keep your own login credentials and device access secure.
Website content, pricing and availability may change when SHIVAY updates its active menu, plans or business settings.
02 · FOOD ORDERS
Normal Food Orders
Food orders are prepared according to the active menu and availability shown on the website.
Breakfast, lunch, dinner and other listed food items may be ordered when available.
The daily menu can change based on preparation and seasonal availability.
Order totals are based on selected items, quantity, delivery charge and any confirmed amount shown before placement.
The customer should review the order details before confirming.
A complete and serviceable delivery address is required for fulfilment.
03 · DELIVERY
Delivery & Service Area
Delivery depends on SHIVAY's current active service area and the delivery address provided by the customer.
Normal food orders currently use a ₹30 delivery charge within the active delivery city.
Monthly Full Tiffin Plan includes free delivery.
Weekly tiffin follows the standard delivery arrangement.
Sunday delivery is included in the tiffin plan.
SHIVAY does not claim a fixed kilometre delivery radius unless one is officially configured.
04 · TIFFIN SUBSCRIPTIONS
Plan Pricing & Eligibility
Weekly Full Plan: ₹1,470 for 7 days.
Monthly Full Plan: ₹6,300 regular package price.
First eligible monthly subscription: ₹6,000, saving ₹300.
The ₹6,000 first-month offer does not repeat on renewal.
Breakfast + Lunch + Dinner is the confirmed full package.
Lunch + Dinner is available as a meal combination, but its separate package price has not been finalized.
Breakfast-only, lunch-only and dinner-only subscriptions are not currently offered.
05 · TIFFIN TIMINGS
Meal Delivery Timings
Approximate standard tiffin timings are used as delivery references.
Breakfast: around 7:30 AM.
Lunch: around 12:00 PM.
Dinner: around 8:00 PM.
Weekly subscriptions follow standard meal timings.
Monthly customers can choose preferred delivery timings.
06 · SKIP & PAUSE
Meal Skip, Pause & Resume
A meal skip must be requested at least 3 hours before that meal's delivery time.
Skipped meals expire.
Skipped meals are not carried forward, refunded or adjusted.
Pausing a subscription stops delivery but does not change the original end date.
Paused days expire and do not extend the subscription.
A paused subscription can resume only within its original subscription period.
07 · PAYMENTS
Payment Methods & UPI Verification
The website currently supports Cash on Delivery and manual UPI where available.
Cash on Delivery may remain pending until collection or confirmation.
For manual UPI, the customer can provide a UPI reference and payment screenshot.
UPI proof is stored privately and linked to the relevant subscription for verification.
A UPI payment remains under verification until an authorized admin verifies it.
Customers should submit only genuine payment information related to their own transaction.
08 · RENEWAL & STATUS
Renewal, Expiry & Subscription History
Monthly renewals use the regular ₹6,300 package price.
Renewal creates a new subscription period with its own dates and payment status.
Subscriptions can move through states such as pending, active, paused, completed, expired or cancelled.
Completed, expired and cancelled subscriptions may remain visible in customer history.
Cancellation changes the subscription lifecycle status; these terms do not promise an automatic refund.
09 · AVAILABILITY & CHANGES
Menu, Pricing & Service Changes
SHIVAY may update the menu, business hours, service area, delivery information or plan presentation when operational information changes.
Daily menu items may rotate.
A product or meal may become unavailable.
Plan information shown on the website should be reviewed before subscribing.
Where a package price has not been finalized, the website will not intentionally invent a price.
If a rule or amount is not shown clearly, contact SHIVAY before placing an order or subscription.
10 · CUSTOMER RESPONSIBILITY
Your Responsibilities
Provide correct contact and delivery information.
Review selected items, quantities, plan details and payment method before confirmation.
Use your own account for order and subscription activity.
Submit genuine UPI references and payment proof when using manual UPI.
Follow skip and timing rules when managing a tiffin subscription.
Important Note
These terms describe the current website and service rules. They do not add a refund promise, fixed delivery radius or package price that SHIVAY has not explicitly finalized.
Continue With SHIVAY
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